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Privacy Policy

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Effective Date: 1 August 2025

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Stage Door Tours is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a booking, or participate in one of our tours.

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1. Who We Are

Stage Door Tours is a UK-based walking tour company providing guided experiences in London’s West End. References to “we,” “our,” or “us” in this policy refer to Stage Door Tours.

If you have any questions about this policy, please contact us via our Contact Page.

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2. What Information We Collect

We collect personal information in the following ways:

Information You Provide:

  • When booking a tour:

    • Full name

    • Email address

    • Phone number (optional)

    • Payment information (handled securely via third-party processors like PayPal)

Automatically Collected Information:

  • Your IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on our website (via cookies and analytics tools)

We do not collect or store any sensitive personal data such as health, race, or religious beliefs.

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3. How We Use Your Information

We use your data for the following purposes:

  • To process and confirm your booking

  • To send important tour updates or cancellations

  • To respond to enquiries or provide customer support

  • To improve our website and services

  • To comply with legal obligations

We do not use your data for unsolicited marketing unless you have given explicit consent.

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4. Sharing Your Information

We only share your information with:

  • Payment processors (e.g., PayPal) to securely process transactions

  • Service providers who help us operate our website and booking system (under strict confidentiality agreements)

  • Legal authorities, if required by law

We will never sell your personal data to third parties.

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5. How We Store Your Data

  • Your data is stored on secure, encrypted systems with restricted access.

  • Payment details are handled entirely by third-party processors and are not stored on our servers.

  • We retain your booking information for up to 12 months unless otherwise required for tax or legal purposes.

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6. Cookies

Our website uses cookies to improve functionality and understand user behavior. These may include:

  • Essential cookies – necessary for site operation

  • Analytics cookies – to track and analyse user behavior via services like Google Analytics

You can manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.

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7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw your consent at any time (where applicable)

  • Object to processing of your data

  • File a complaint with the UK Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at [insert contact email or link].

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8. External Links

Our website may contain links to third-party websites (e.g., PayPal, theatre venues). We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies separately.

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9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect legal, technical, or operational changes. The effective date at the top of this page will be updated accordingly. We encourage you to review this policy regularly.

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10. Contact Us

If you have any questions, concerns, or data requests, please contact us via our Contact Page or email us at info@stagedorrtours.net].

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